Jordan DeVos designs authentic experiences that scale relationships.

 

BRANDS & CONSUMERS

Long-lasting connections with customers are built on common values.

 

Most recently done for
A NATIONAL LIFESTYLE BRAND

Authentic and consistent touchpoints laid a foundation for trust and loyalty that went both ways. Customers reported feeling more connected to the brand and retention rates rose by 72%.

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BRANDS & EMPLOYEES

Teams that make space for inclusion allow everyone to grow together.

 

Most recently done for
A LONDON CREATIVE STUDIO

Shared knowledge and new processes let more people participate and realize their aspirations. The strategy team grew by 163% and they doubled their client roster over 3 years.

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BRAND & INFORMATION

Data is most powerful when it’s represented with empathy.

 

Most recently done for
A HYPER-GROWTH BREWERY

To better understand customers, EQ and AI helped craft personalized interactions that sparked 3x more conversations than traditional comms channels. The gathered data allowed the brand to strengthen those 2-way connections over time.

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BRAND & MARKET

An authentic brand position represents the people that make up an organization.

 

Most recently done for
AN ESTABLISHED CONSULTING AGENCY

After uncovering latent IP, the wisdom of this 20-year company was used to re-position it, returning it to its values and helping to expand internationally. In the next few years, the client list grew by 40%.

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BRAND & VALUES

Meaningful moments at every touchpoint expand the reach of a brand.

 

Most recently done for
A HUMAN-CENTERED STARTUP

This brand’s already strong reputation grew organically through delightful moments along the customer journey, inspired by its values. 82% of customers renewed their subscriptions and cited these interactions as a reason for staying.

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Jordan has partnered with startups, global brands, universities, not-for-profits, founders, C-suites, and creative teams.

 
 

Jordan believes that when insights and information are more easy to access, more people can more meaningfully participate.

 
 

When she isn't facilitating and generating ideas with passionate teams, you can find Jordan throwing dinner parties in NYC, people watching over a cup of hot coffee in the park, or planning her next mountaintop hike.